Refund policy

Return & Refund Policy

We want you to love your holiday decor. If you're not happy with your purchase, you can return it within 30 days of delivery.

Eligibility
- Items must be unused, in the same condition you received them, and in their original packaging.
- Proof of purchase (order number) is required.
- For hygiene reasons, worn costumes, masks, makeup and face paint, and opened pet accessories cannot be returned unless they arrived damaged or defective.
- Gift cards and final sale or clearance items are not returnable.

How to start a return
Email us at myfiestahome@gmail.com with your order number and the item(s) you want to return. We'll reply with return instructions. Items sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items
Please inspect your order when it arrives and contact us within 7 days if an item is damaged, defective or incorrect. Include photos so we can make it right with a replacement or refund at no cost to you.

Return shipping
Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the credit.

Order cancellations
You can cancel an order free of charge before it ships. Email us as soon as possible; once an order has shipped, it can be returned under this policy instead.